Support
Questions, problems or ideas about Baozi? Write to [email protected]. We usually answer within two business days.
Do I need an account?
No. You can study without signing in, and your progress stays on your device. Sign in with Apple, Google or your email to keep your progress safe if you change phones and to continue on the web at app.hsk.cards.
I didn’t get the sign-in code
The code comes by email within a minute. Check your spam or promotions folder and make sure the address is spelled correctly. You can ask for a new code on the same screen.
My progress isn’t on my other device
Sign in with the same account on both devices. Progress syncs when the app has an internet connection.
How do I delete my account?
In the app, open Settings → Delete account. Your account and progress are deleted from our server right away. You can also ask us by email.
When I write to support
Tell us your device model, iOS version and, if you are signed in, the email of your account. A screenshot helps a lot.
Contact
- [email protected]
- Operator
- Ivan Guliaev, individual entrepreneur, Bishkek, Kyrgyzstan
- Documents
- Terms of Use · Privacy Policy