前台工作人员不仅要办理入住,还要在投诉升级前安抚客人情绪。Qiántái gōngzuò rényuán bùjǐn yào bànlǐ rùzhù, hái yào zài tóusù shēngjí qián ānfǔ kèrén qíngxù.Front-desk staff not only need to handle check-in, but also calm guests before complaints escalate.
请把钥匙交给前台,我会帮你登记。Qǐng bǎ yàoshi jiāo gěi qiántái, wǒ huì bāng nǐ dēngjì.Please hand the key to the reception desk; I will help you check in.
前台说,你的包裹已经到了。Qiántái shuō, nǐ de bāoguǒ yǐjīng dào le.The reception said your package has already arrived.