Phrasebook

Hotel

Checking in and out, the Wi-Fi password, luggage and the things that break.

The Latin line is pinyin: it shows how to say the phrase. If you are not understood, show the characters.

I have a reservation 我有预订 wǒ yǒu yùdìng
I'd like to check in 我要办理入住 wǒ yào bànlǐ rùzhù
I'd like to check out 我要退房 wǒ yào tuì fáng
What time is check-out? 几点退房？ jǐ diǎn tuì fáng?
What's the Wi-Fi password? WiFi密码是多少？ WiFi mìmǎ shì duōshao?
What time does breakfast start? 早饭几点开始？ zǎofàn jǐ diǎn kāishǐ?
Can I leave my luggage here? 可以寄存行李吗？ kěyǐ jìcún xíngli ma?
The air conditioning doesn't work 空调坏了 kōngtiáo huài le
There's no hot water 没有热水 méiyǒu rè shuǐ
My key card doesn't work 房卡不能用了 fángkǎ bù néng yòng le
Please clean the room 请打扫房间 qǐng dǎsǎo fángjiān
One more towel, please 请再给我一条毛巾 qǐng zài gěi wǒ yì tiáo máojīn
Could you call me a taxi? 能帮我叫一辆出租车吗？ néng bāng wǒ jiào yí liàng chūzūchē ma?
May I have the hotel's card with the address? 请给我一张酒店的名片 qǐng gěi wǒ yì zhāng jiǔdiàn de míngpiàn

Good to know

Not every hotel in China may accept foreign guests: when you book, check that the hotel takes foreign passports. You will need your passport at check-in.
Take the hotel's card (名片) with its address in Chinese: it is the easiest way to get back by taxi.
Most hotels will store your luggage for free after check-out: “可以寄存行李吗？”.
Reception staff can call a taxi or order a ride for you: “能帮我叫一辆出租车吗？”.

Save it to your phone before the trip: it opens without the internet, and it prints on A4 or A5.